Back Office Guide
Dashboard
Performance Overview
Orders: This section provides details on total order count. It includes a breakdown of open and closed orders.
Staff: This section provides an overview of total staff. It includes a breakdown of staff that are working and staff that are on break.
Sales Matrix: This section includes a sales breakdown of the current week’s sales, previous week’s sales, and previous month’s sales. It includes detailed comparisons to understand how restaurant performance changes over time.
Sales Summary
Statistics: This section includes key performance statistics that provide detail on customer spending habits, staff performance, and operational efficiency.
Hourly Sales: This section includes a sales chart that tracks daily activity. It illustrates spending trends across hours.
Sales Breakdown
Sales by Category: This section tracks net and total sales data across different segments. It includes information on menu item performance for food, alcohol, and non-alcoholic beverages.
Pie Chart: This section includes pie chart that illustrates data for food, alcohol, and non-alcoholic beverages.
Operational Insights
Orders
This section tracks open and closed orders, customer tips, and food server capacity.
Messages
This section allows for communication with staff. It is used to push messages to food servers and track previously sent messages.
Attendance
This section tracks time and attendance for all staff. It is used to manage labor costs, overtime, tips, and gratuity all in one place.
Call Log
This section tracks phone calls and reservations for every restaurant location. It logs inbound calls and measures call duration, keeping operations organized.
Reports
Sales
Reports: This section provides detailed, customizable reports on net and total sales. It also includes reporting on quantity of items sold to provide insights on menu item popularity and profitability.
Statistics
Reports: This section provides valuable information on labor costs, inventory levels, refunds, comps, and more.
General
Reports: This section provides detailed information on restaurant security, deposits, cash management, and payment processing activity.